Delivery & Returns
Once you have placed your order with All about your Home, your product will be packaged and dispatched within 2-3 working days. We will be in contact if there are any unforeseen delays. We cannot however accept any responsibility for delivery failures or delays by our third party delivery contractor however we will work with An Post and to help get this resolved.
We understand that sometimes an order can be urgent, please let us know by either entering a message in the notes section on the cart page or forward on your Order Confirmation email to us and we will work with you to get your order shipped out asap.
Local Pick Up
Local pick up service is only available from Killeagh, Co. Cork.
Once your order has been placed, we will be in contact within 24-48 hours to arrange a suitable time for pick up.
You must have your order confirmation email (on your phone) at pickup.
If you are sending your order as a gift, please let me know and we can arrange this for you. Please enter the gift details on the cart page (Special Instructions) or send on your order confirmation email to firstname.lastname@example.org
We offer shipping within the Republic of Ireland and Northern Ireland only, using An Post delivery. The delivery address criteria must be met, otherwise the order may be cancelled. An Post aim to deliver within 2-3 working days.
Standard Post (2-3 working days) - €5.99
FREE standard delivery available for all orders over €50
- FREE Local Pick up
CANCELLING YOUR ORDER
If you change your mind and need to cancel your order, you need to inform us within 48 hours from the time you placed your order. Unless your order has already been sent for delivery then please follow the Your Right to Cancel terms.
your right to cancel
You have the right to cancel your order in the "cooling-off" period, without reason, within 14 business days from the day you received the order. However the order/products must be returned back to us in the same condition as sold, packaging as in 'new' state and you are liable for the cost of returning the order. Please do not send back any order without contacting us first by email.
The items/order must be returned to us within 5 working days once agreed by email. We will confirm receipt of the returned order, we will inspect the products to ensure they are in the agreed condition and we will then instruct Shopify to make a full refund for the value of the goods - it will be paid via the method of payment used during your purchase.
Personalised products cannot be refunded or exchanged.
In the interest of hygiene, cushions cannot be returned unless the packaging remains unopened.
Please note that you are responsible for taking care of the product until they are returned to us.
If your order arrives damaged or faulty, we will either replace the product or provide a full refund for the product price paid by you (refunded via the method of payment used during your purchase). This will be agreed between both parties.
You are required to inspect your products on delivery and you must notify us of any damage or shortages within five (5) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified. However we will work with you to ensure any issue is resolved satisfactorily.